Please include name, email address and member number if information does not appear on the proof of purchase. Items returned without authorization will not be accepted. Include required proof of purchase: store receipt, eReceipt, gift receipt, shipping invoice or member purchase history. Please make sure to contact us by email at first. Please return all product packaging and tags with your item. Please retain all product packaging and tags until you’re completely satisfied with the condition and performance of your purchase. Note that they will throw away a returned helmet as it can’t. If you dont find the one you want, then it can be returned ntdb 1 yr. If you find the one you want, then it can be exchanged. You can go to the store and tell them you want a smaller helmet. You can return your purchases from REI by mail or at any of their retail locations, regardless of whether you made your purchase online, by phone or in an REI store. Your wording is a little bit confusing but anything can be an exchange or return. An exception applies to activatable devices like cell phones, cellular. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. This year, purchases made October 18 through January 2, 2022, have an extended return period through January 16, 2022. REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

Rei return policy